Refund Policy
Last updated: August 19, 2026
Base Momentum's paid subscriptions are sold and billed by Paddle.com Market Limited, acting as Merchant of Record on behalf of Mohammed Almadhoun, who operates Base Momentum. Because Paddle is the seller of record for every transaction, Paddle also handles refund requests directly — this page explains how that works and what to expect.
1. How to request a refund
If you'd like a refund, email info@kabooshegames.com with your account email and the reason for the request. We'll review it and, where a refund is appropriate, submit it to Paddle on your behalf — or you can contact Paddle's support directly, since they hold the transaction record as Merchant of Record.
2. When you can expect a refund
- Within 14 days of your first payment on a plan: if you're not satisfied with Base Momentum, contact us within 14 days of your first charge and we'll issue a full refund, no questions asked.
- Accidental or duplicate charges: if you were charged twice for the same billing period, or charged after you believed you'd already cancelled, contact us and we'll correct it.
- Outside the 14-day window: renewal charges after the initial 14-day period are generally non-refundable, since you've had continued access to the service for that billing period. We review these requests case by case — reach out and explain the situation.
3. Cancelling vs. refunding
Cancelling your subscription stops future renewal charges but does not, by itself, refund the current billing period — you keep access until the end of the period you already paid for. If you want your current period refunded as well, that's a separate refund request under Section 1.
4. How refunds are issued
Approved refunds are processed by Paddle, using your original payment method where possible, within 14 days of approval, per Paddle's own refund policy. Once Paddle initiates the refund, your bank, card issuer, or payment provider may take additional time to actually credit your account or card.
5. Chargebacks and disputes
If you believe you were charged in error, please contact us first — most issues can be resolved faster through a direct refund request than through your bank's chargeback process. Filing a chargeback without contacting us first may result in your account being paused while the dispute is investigated with Paddle, per Paddle's own dispute-handling process.
6. What happens to your account and data
A refund does not automatically delete your account or data. Your account reverts to the Free plan's limits (see our Terms of Service, Section 5) — nothing is deleted just because a refund was issued.
7. Contact
Refund questions: info@kabooshegames.com. You can also see your full billing history and receipts anytime from Settings → Billing & Subscription.